The Digitalization of Judicial Services: The Case of Moroccan Commercial Courts

Abstract

The digitalization of judicial services in Morocco forms part of a broader effort to modernize public action, improve administrative responsiveness, and strengthen the confidence of economic actors in public institutions. Against this background, this article examines how the digitalization of services delivered by Moroccan commercial courts may influence the satisfaction of business users. Methodologically, the paper follows a conceptual and analytical approach grounded in a critical review of the literature on New Public Management, e-government, e-justice, perceived service quality, and public user satisfaction. The analysis suggests that digitalization can improve accessibility, speed, traceability, and transparency, but that its positive effects on satisfaction remain conditional upon perceived quality, institutional trust, and the ability of the system to remain inclusive. The article contributes to the literature by proposing an integrative framework adapted to the specific case of Moroccan commercial courts, a field that remains underexplored despite its importance for business activity and judicial governance.